Please arrive 15 minutes prior to your appointment to ensure you receive your full service.
First time clients are required to fill out a new client form and/or service waiver. This waiver is put in place to protect our staff and clients. Refusal to sign this waiver will result in your services not being completed until the waiver is signed.
We recommend that you book your next appointment prior to leaving the salon so that we can be sure to accommodate your schedule and maintain your booking. Your Technician will advise how often you should return to maintain your style in your consultation.
Please let us know if you are going to be late prior to your appointment time. If you are 15 minutes late we may need to reschedule your appointment. We work very hard to spend the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guest’s schedule that day. Please be aware in the unfortunate event that you are late, we cannot guarantee that your services will be performed that day, it could result in an incomplete service and affect the quality of your service, for which we do not ever feel comfortable doing. Punctuality ensures that you will receive the absolute highest quality service for yourself and other guests and helps you to receive the outstanding experience.
Your appointment is very important to us, we understand that schedule adjustments are necessary; Therefore we respectfully request at least 24 hours notice for cancellations.
In the event you miss two consecutive appointments without contacting the salon, you will be unable to schedule future appointments.
Quality Guarantee Policy
Should you experience chipped or broken nails, you may come back to the same branch to have them fixed free of charge within the below timeframes:
- Polish – within 24 hours
- Gel or Enchancement – within 3 days